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Event Count Issues

 

Overview

This article is designed to help you track down any issues pertaining to the number of events your programs are generating.

 

Event Count

To begin, you will first need to know how many events your program(s) are generating compared to your desired/expected number. To do so quickly, please navigate to Products & Programs > Programs. On the program manager page each program segment will display the number of events created for the program. 

 

Too Few

Too few programs is far more common than too many. There may be several reasons as to why this is occurring, depending on your settings.

Check Your Season

  1. Navigate to Products & Programs > Seasons
  2. Select the correct season from the drop down
  3. Select to Edit Edit-L.gif
  4. Review your Holidays and Exception Days

Learn More

As noted in our article Seasons, holidays and exception days can halt programs from generating events on the day or days that you specify. As such, you will want to review the days you have set as holidays and exception days and ensure that they are removed or edited as necessary. 

Common Resolution

  1. Edit Edit-L.gif or Delete Delete-L.gif the holiday or exception day
  2. Edit Edit-L.gif each program that should have populated on the holiday/exception day
  3. Check off "Automatically Recreate Class Schedule"
  4. Select to Update

Learn More

Holidays and exception days that have been added to the calendar erroneously can either be edited or Deleted Delete-L.gif from the calendar. Once this has taken place you will need to prompt the system to regenerate your events. 

To do so, select to Edit Edit-L.gif each program in question (note that you can select another event listing from the Seasons page to accomplish this task too), check off the "Automatically Recreate Class Schedule", and select Update to save. This will prompt the system to delete all current instances and recreate the schedule based on your program settings. 

Check Your Program(s)

  1. Edit Edit-L.gif each program with event issues
  2. Review the First Class Date and Last Class Date in comparison with the Recurrences settings

Learn More

You may find that your events are not generating due to your program settings. In this instance, select to Edit Edit-L.gif the program in question and review the First Class Date and Last Class Date. If your First Class begins too late, or your Last Class ends too early, you may find that your recurrence settings fall outside the schedule. 

For instance, I have a program that runs from 2018-10-01 (a Monday) to 2019-10-01 (a Tuesday). I then set my Recurrences to weekly, each Wednesday.

 

If I expected an event to populate on Wednesday the 2nd, I would have to adjust the Last Class Date to ensure this takes place. This issue is especially common when creating single event programs.

Common Resolution

  1. Edit Edit-L.gif each program with event issues
  2. Adjust the First Class Date and Last Class Date as needed
  3. Check "Automatically Recreate Class Schedule"
  4. Select to Update

Learn More

If you have found that your program is not generating events due to it's First Class Date and Last Class Date you can simply adjust these dates to accommodate the remaining event(s). Once you have, be sure to check off "Automatically Recreate Class Schedule" and Update to prompt the system to regenerate your events.

 

Too Many

Too many events for a program is rare, but it does happen. Below are some causes and measure to take to rectify.

Check Your Program(s)

  1. Edit Edit-L.gif each program with event issues
  2. Review the First Class Date and Last Class Date in comparison with the Recurrences settings

Learn More

You may find that your programs are generating too many events due to your program settings. In this instance, select to Edit Edit-L.gif the program in question and review the First Class Date and Last Class Date. If your First Class Date begins too early, or your Last Class Date ends too late, you may find that your recurrence settings fall within the schedule more often than expected. 

For instance, I have a program that runs from 2018-10-01 (a Monday) to 2019-10-02 (a Wednesday), but I accidentally set the Last Class Date to 2019-10-09. I then set my Recurrences to weekly, each Wednesday.

 

If I expected an event to end on Wednesday the 2nd, I would have to adjust the Last Class Date to ensure this takes place.

Common Resolution

  1. Edit Edit-L.gif each program with event issues
  2. Adjust the First Class Date and Last Class Date as needed
  3. Check "Automatically Recreate Class Schedule"
  4. Select to Update

Learn More

If you have found that your program is generating too many events due to it's First Class Date and Last Class Date you can simply adjust these dates to accommodate the additional event(s). Once you have, be sure to check off "Automatically Recreate Class Schedule" and Update to prompt the system to regenerate your events.
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