It is your responsibility as the merchant (i.e., the organization collecting the fees) to monitor chargebacks carefully and respond promptly where appropriate.
Uplifter Platforms include: 2M, AthleticsReg, CurlingReg, CCN, H2OReg, HorseReg, IceReg, PlayerWeb, SkateReg, SoccerReg, SnowReg, USEA
This document summarizes the chargeback process as it pertains to transactions processed through PaySafe and managed within your Uplifter platform. For detailed guidelines and support on handling disputes, contact PaySafe at: customersupport@paysafe.com.
Important: Neither PaySafe nor your Uplifter registration platform are responsible for the chargebacks that are issued, nor do they review or submit dispute documentation on your behalf. You (as the merchant) are responsible for managing disputes according to card association rules.
Paysafe Chargeback Monitoring and Reports
To monitor chargebacks proactively, you can configure your PaySafe merchant account to receive automated nightly chargeback reports. These reports are generated after any new chargeback is initiated or when the status of an existing chargeback changes.
➡️ For help configuring automated reports, see page 48 of the PaySafe Chargeback Guide (PDF).
Tracking Chargebacks in your Uplifter Platform
New as of June 2025
Where to Find Chargebacks
Chargebacks appear automatically in Uplifter following inclusion in the nightly PaySafe report. Each chargeback event or update (e.g., new chargeback, status change, reversal) is read from this report and reflected in your platform accordingly.
How your Uplifter Platform Handles a Chargeback
Once a chargeback is included in a PaySafe nightly report:
- Uplifter automatically creates a refund with type
chargebackagainst the original order(s) associated with the transaction. - If the chargeback amount equals the full transaction amount (as is most common), each order in the transaction is marked as "fully refunded".
- The amount is subtracted from your PaySafe account and will appear as a deduction on your next payout.
Disputing a Chargeback
You (the merchant) may dispute a chargeback via your PaySafe account. If the dispute is successful, this results in a Chargeback Reversal:
- Your Uplifter Platform detects this change in the nightly report.
- The platform will cancel the previously created Refund(s).
- The refunded amount is returned to your PaySafe account and appears in the next payout, along with reversal details.
➡️ For help disputing a chargeback, see page 15 of the PaySafe Chargeback Guide (PDF).
Second and Third Chargebacks (Re-presentment)
In rare cases, the card issuer may initiate a second or even third chargeback for the same transaction, even after a successful reversal:
- If the chargeback is for the same full amount, Uplifter again creates a
chargebackRefund on all related orders. - If the amount is less than the original transaction, Uplifter proportionally splits the chargeback amount across all associated orders.
Since the chargeback is tied to a Transaction and not a specific order (a single transaction may include multiple orders/items), proportional refunding ensures fairness across all affected orders/items.