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WePay closure and next steps

Updated

https://support.freshbooks.com/hc/en-us/articles/22060878896013-How-do-I-switch-from-WePay-to-Stripe

What’s Happening?

Chase, the parent company of WePay, informed Interpodia that they are shutting down WePay operations in 2024. Starting July 1, 2024, Interpodia customers will no longer be able to process payments using WePay.

Interpodia is working closely with WePay to securely migrate all saved credit card data from WePay to its new payment processor over the next several months.

Interpodia will be releasing the next payment system on its platforms, by mid-2024. This change represents the future of payments for Interpodia and its platforms.

General FAQs

What will happen to my credit card data?
Your credit card data is being securely stored, ready for migration from WePay. 

Is there a charge for this migration?
There is no charge for the migration of your data from WePay.

Will my processing rates change?
Your processing rates will not change.

Next Steps

Between April through June 2024, please wait for your email communications with specific details on what you need to do next. When you receive your email communications, follow the instructions to create your account with our new payment processor.

Manage Your WePay Account

Moving forward, you can access your WePay account anytime by logging into your WePay dashboard directly. Your WePay account will remain active until January 10, 2025 (180 days after July 15, 2024) to support deposits to your bank account, refunds, and chargebacks. Log into your WePay account anytime at WePay’s login here.
 
WePay Reports for Transactions
If needed, you can download reports from your WePay dashboard for your records, including your payment history. You can use the below steps to download a specific CSV file of all activity or a specific type:
  1. Log into your WePay account 
  2. While on the Account Activity tab, in the Activity section, select the dropdown next to Showing
    Dropdown to filter transactions by inside WePay account on Account Activity section.
  3. Choose Total Sales, All Activity, or Deposited Amount
  4. If needed, select Search Options button
    1. Then select the Please select a date range dropdown and choose between Today, Yesterday, Last 7 Days, Month to Date, or Custom
    2. Select Search
  5. Above the list of results in the top right corner, select the down arrow and a CSV file will begin downloading. 
    Download button in top corner of list of transactions to download file.
 
Close your WePay Account
Before you can close your WePay account, ensure that there is no more activity in your WePay account by checking for the following:
  • All payouts have been settled into your bank account
  • There are no refunds in progress or all refunds have been completed
  • There are no open chargebacks or all open chargeback disputes have been resolved
 
When your WePay account is ready to be closed, use the steps in How do I delete my WePay account?. Otherwise, WePay will automatically terminate your account for you on January 10, 2025 (180 days after July 15, 2024).

Migration FAQs

How do I migrate my data from WePay to Stripe?
To minimize the burden of data migration, Interpodia is working with WePay to migrate credit card data to its new partner behind the scenes. We will migrate all saved credit card data for all customers.

Which email address will the email communications be sent to?
Email communications on when your information will be transferred over to the new payment processor will be sent to the financial organization owner.
Email communications will be sent from info@interpodia.com between April- June 2024.
 
Need help or have more questions? Reach out to our support team directly.

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