Overview
On rare occasions the Uplifter Support inbox sees downtime and club admins are unable to contact us through their usual means. Thankfully, a workaround is available so that you and your team can get the answers you need to ensure your site is working as desired. This is to use Uplifter's Support Ticket system - Zendesk - directly. Please see below for more information on how to take advantage of the tool sets offered by Zendesk in order to contact Uplifter Support.
FAQs
When Should I Use This?
Anytime! This method of submitting tickets is always available. This means its an excellent option when Uplifter Support is seeing email issues, but also if you are having troubles accessing your own email or site.
Do I Need A Zendesk Account?
No. You can use the Submit A Request option along the top of the page any time. If you do not have account or are not signed in, the system will ask you to supply an email address. Creating an account does offer you the ability to log in and review your ticket threads, as well as reply to any active threads.
Create An Account
To begin, you will need to create an account with Zendesk. Please note that this is not your Uplifter account. To do so, please:
- Navigate to https://learn.uplifterinc.com/hc/en-us
- Click Sign In at the top right
- On the new page/pop-up select the account creation method that fits your needs
Forgot Password - Already Have A Zendesk Account
If you already have an account but have forgotten your password please use the Forgot Password? option and enter your email. This will send you a confirmation/password reset email so that you can reset your email and log into your account.
Emailed Us For Support? - You Have Emailed Us Before But Do Not Yet Have A Zendesk Account
Click Get A Password and enter your email. You will receive an email that you can follow to set a password. Once completed you will be logged into your Zendesk account.
New To Uplifter - You Have Not Interacted With Us Or Would Like To Use A New Email
Click Sign Up and enter the requested information. You will receive an email that you can follow to set a password. Once completed you will be logged into your Zendesk account.
Submit A Request
To submit a request to Uplifter Support please use the Submit A Request option located along the top of the page. This will open the request form for you to fill in the details of your inquiry. Click Submit to complete this process.
Please note that you can submit a request without having an account or logging in. However, you will not be able to reply to our responses via email while our email services are down. Thus, the best option is to create an account and log in. This way you can read our replies and offer any further insights/replies of your own without interruption.
View Your Tickets
To review past and current tickets, as well as reply to current tickets, please select your name along the top of the page to expand a drop down menu. Therein, select My Activities. Completed tickets will be marked Solved while open/active tickets will have an indicator of either Open or Awaiting Your Reply. You can use the Status drop down to narrow down your ticket listings. Click on any listing to view the full thread.
Reply To Your Tickets
To reply to a ticket thread, or add more information before we get back to you, please select the ticket listing from your My Activities page. Therein, use the reply text box to enter your desired text and click Submit to complete the process.