General Questions
How does this merger benefit clients?
This merger accelerates our development pathway, allowing us to provide market-leading expertise in both the club and federation spaces. By combining the lessons learned and best practices from both companies, we can amplify the strengths of each and deliver exponential improvements in how we serve you, our valued customers. This means better technology, enhanced support, and more innovative solutions tailored to your needs.
Will services be disrupted?
No, we are committed to ensuring a seamless transition for all clients. Our teams are working diligently to minimize any potential disruptions and maintain the high level of service you expect from us. You can continue to rely on us for uninterrupted support and solutions throughout the merger process.
Contracts and Pricing
Will my contract terms change?
Your existing contract terms will remain valid and unchanged. If any updates are necessary due to the merger, we will handle them on a case-by-case basis and communicate any changes clearly and transparently. Both companies have merged and are operating under a new name: "Uplifter Inc".
Will pricing change?
There will be no immediate changes to pricing, because our goal is to increase the value you receive. Any future adjustments will be communicated well in advance, with a focus on maintaining fairness and value for our clients.
Support and Contact Points
Will I have the same account manager?
Yes, your current account manager will remain your primary point of contact during the transition. If any changes occur, you will be notified promptly and provided with all the necessary information to ensure continuity of service.
Will there be changes to support and helpdesk services?
Our helpdesk services will continue to operate as usual, but with extended hours once the merger is complete.We are working to integrate our systems and processes to provide even more efficient and effective support for all clients.
Technology and Platforms
What is the plan for the technology platforms?
All Interpodia and Uplifter platforms will remain operational during the transition period. Over time, we will enhance and integrate these platforms to deliver a unified, user-friendly experience that leverages the best features of both systems. Our focus will be on improving functionality, performance, and ease of use for all clients.
Will the user interface change?
We are committed to ensuring that any changes to the user interface are made with your needs as the top priority. As such, we welcome your feedback now and throughout the development process. Our goal is to build a product that serves your needs today and well into the future. If there are ways we can improve, please let us know so we can incorporate your input into our development pathway.
Can I access new services immediately?
While some new services may become available immediately, others will be rolled out over time as we complete the integration process. We will provide detailed information about new offerings and their availability timelines.
How will data and security be handled during the integration?
We are committed to maintaining the highest standards of data security and compliance. Not only are we keeping the strict standards we had in place, but we are also enhancing them to address the growing risks in the technology landscape. Your trust is our priority, and we are taking every measure to ensure the safety and security of your data throughout this process.
Communication and Updates
How will you keep us informed about the merger?
We are committed to keeping you informed every step of the way. Regular updates will be shared through emails, newsletters, and direct communication with your account manager. We will also provide a dedicated resource hub where you can access the latest information and FAQs.
What if I have concerns or questions?
Your concerns and questions are important to us. Please feel free to reach out to your account manager or our dedicated helpdesk at any time. We are here to address your concerns and ensure you have the information and support you need.