Set up a Paysafe merchant account for your organization, launched from inside Uplifter — this article covers the documents to gather first, all five sections of the Paysafe application, and what happens after you submit.
This article walks club, event and association administrators through setting up a Paysafe merchant account for the first time, launched from inside the Uplifter Enterprise Portal. It covers what to prepare, all five sections of the Paysafe application, and what happens once you submit.
Who this is for: Event organizers, club admins, and association admins setting up online payments for the first time.
Where in Uplifter: Admin Dashboard → Events › Create Event, or Financials › Account Details.
Time: About 20–30 minutes to submit the application, once your documents are ready. Paysafe then reviews it — watch your inbox.
A merchant account is what lets your organization collect registration and membership fees online. It is the account Paysafe uses to move money from your customers into your bank account. You create it through a Paysafe application, launched from your Uplifter Admin Dashboard.
The application has five sections:
- Business Information
- Account Information
- Ownership Information
- Banking Information
- Final Review before submitting
Before you begin
⚠️ Two things to confirm before you start.
1. The applicant must be an authorized representative of your organization, named in the articles of incorporation. A volunteer cannot submit this application — if they do, it will be delayed.
2. Your business name and your bank account name must match precisely. This is the single most common cause of delayed deposits, and it is far easier to sort out now than at Section 4.
Depending on your organization type, the application may ask you to upload specific documents, and Paysafe may request others by email afterwards. Gather the following first so you can finish in one sitting:
- Your business legal name, registration number, and address — the legal name must match your bank statements exactly.
- A financial account (eOrg) in Uplifter — create or select one, or ask your Onboarding Specialist to set it up (see Step 1).
- Your business or tax ID number — in Canada, your 9-digit Business Number; in the US, your EIN. If you do not have one, see the note in Section 1.
- Your list of Directors, Ultimate Beneficial Owners (anyone with 25% or more ownership), and a Control Prong — the person who controls or directs the organization.
- Your own personal details — your legal name, date of birth, and home address. Paysafe verifies the applicant as an individual, so these must be your real personal details, not your organization's.
- Permission from the other people you will name — you must confirm you have their consent before entering their personal information.
- Rough figures for Additional Business Information — average transaction amount, annual processing amount, largest transaction amount, and average refund days. Estimates are fine.
- Proof of your bank account — a void cheque or bank letter, one per settlement currency.
Documents Paysafe will ask Canadian merchants for (FINTRAC)
Under FINTRAC rules, Paysafe requires the following from all Canadian merchants. You can upload many of these during the application. Paysafe may also follow up by email — send anything they request to platformonboarding@paysafe.com so it reaches the onboarding team directly and expedites your approval.
Part 1 — Identity documents (KYC), required for every principal on the application
- Driver's licence — a photo of the front and back, in JPG format. Hold the ID in one hand and focus the camera on the card so it stays sharp.
- Proof of address — a residential utility bill or any mailer showing the principal's name and home address.
Part 2 — Business documents (KYB), by organization type
| If your organization is… | Then prepare to upload or share: |
|---|---|
| A corporation (including incorporated non-profits) | Articles of incorporation and a list of directors showing that the applicant is an authorized signor of the organization. |
| A registered charity | A T3010 and/or legal documents showing you are registered and authorized as a non-profit. Only registered charities file a T3010 — if yours does not, provide your registration documents instead. |
| A non-profit society |
Letter or Certificate of Good Standing — proof that your non-profit is actively operating, has filed its mandatory annual reports, and is not dissolved or suspended by the provincial government. Society Number — this acts as your identification or corporation number. Paysafe uses it to look up your organization in the provincial corporate registry and confirm its legal name and existence. |
| Municipal (a city or town rec department) | The constituting documents of the public entity (charter, act, or establishing bylaw); an official resolution or letter confirming the authorized signatories; and professional, non-personal contact details for those representatives. |
| An unincorporated club or association |
FINTRAC allows an entity that is not a corporation to be confirmed with articles of association, a partnership agreement, or any current record confirming its existence, name and address. We recommend contacting your sports governing organization for a letter of association confirming you are an approved affiliate for the calendar year, and showing your official organization name, address, and officers. |
Missing a standard document?
FINTRAC accepts alternatives. For organization documents, see section 6.1, "Confirmation of existence method," in FINTRAC Guideline 11. For personal identification, when someone cannot produce government photo ID, see Annex 5 of the same guideline — the "dual-process method."
If Paysafe cannot confirm that you are an authorized signor, they will follow up by email.
Quick steps
If you have done this before, this is the whole task in eight steps. Each one is expanded further down the page.
- Open the Paysafe application from Uplifter — through the Create Event wizard, through Financials › Account Details, or using the link your Uplifter Onboarding Specialist sends you.
- Create your Paysafe login using an organization email address that someone checks regularly.
- Section 1 — Business Information. Enter your business legal name exactly as it appears on your bank statements, then complete your address, website, business figures and statement descriptor.
- Section 2 — Account Information. Choose your payment methods and currencies, then add your Primary contact.
- Section 3 — Ownership Information. Add each business representative using their own home address and date of birth, enter the SIN, set their roles, and clear the automated identity check.
- Section 4 — Banking Information. Enter your bank details and upload a void cheque or bank letter in a name that matches your Doing Business As name.
- Section 5 — Final Review. Check every section, read the Merchant Terms and your fee details, then sign in DocuSign.
- Reply to any Paysafe request within 30 days. Applications are withdrawn after thirty days of no response.
Full walkthrough
Prefer a different format? View this guide as a scrollable walkthrough or slide view.
What happens after you submit
Paysafe now reviews your application — confirming that all names match, and running identity and business verification checks (KYC and KYB) on your organization, the people behind it, and your bank account, as required by FINTRAC and anti-money-laundering rules. This includes screening against sanctions lists.
Most applications clear automatically. Some need the document uploads described in Section 3, and some are set aside for manual review when details do not match third-party records.
If Paysafe's underwriting team needs anything else, they will email your Primary contact. Reply promptly to platformonboarding@paysafe.com — even just to say you are working on it. As long as you are in conversation with Paysafe, your application stays active, however long the back-and-forth takes.
⚠️ Applications are withdrawn after 30 days of no response. If Paysafe does not receive a reply from your Primary contact within thirty days, the application is withdrawn. This only happens in silence — an active conversation keeps it open.
If you are experiencing ongoing issues, contact Uplifter Support at support@uplifterinc.com, or your Uplifter Onboarding Specialist at onboarding@uplifterinc.com.
When your account is approved, Paysafe emails you and Uplifter at the same time — so your Uplifter contact gets the news alongside you.
Why isn't my account "green" on Uplifter yet?
Even after Paysafe confirms your account is active, its status on your Uplifter Event Dashboard will not switch to APPROVED (green) until your first payout. This is due to how Paysafe's integration reports status back to us — it is normal and expected, not a sign that anything is wrong. Your account is live and can take payments; the indicator simply catches up once your first payout runs.
Your next steps
- Watch the primary applicant's inbox for updates from Paysafe.
- Set your payout frequency so you know when funds will land.
- Finish configuring your Event or Club Dashboard. In anticipation of your Paysafe approval, continue updating your self-serve Event or Club Dashboard on your sport's Uplifter Enterprise Portal, and use the Submit for Review journey to finish that component. This way, once Paysafe approves you, Uplifter Support can activate your dashboard promptly.