Introduction
This article explains why CanSkate registration spots may appear to fill before the official start time, even when the registration page is public and the start time is set for 7:00 PM.
Issue description
Some users report that CanSkate registration spots seem to be selected before registration officially opens. In these cases, the system may give the impression that spots were filled early, even though there is no evidence that spots were selected before the scheduled start time.
Signs
- Registration appears to be full immediately at the official start time
- Users report seeing unavailable spots as soon as the page opens
- Multiple users attempt to register at the same time
- The event is public and the start time is set correctly, but spots seem to disappear very quickly
Basic troubleshooting steps
Checklist:
- Confirm the published registration start time
- Check whether a high number of users may have tried to register at the same moment
- Verify that the registration page and event settings are public and active
- Refresh the page and try again if spots appear unavailable immediately
- Review whether the session reached capacity very quickly after opening
Diagnostic tools/resources
If the issue happens again, please collect any relevant screenshots, the event name, the registration date, and the exact time the page was accessed. This information can help the support team review the registration activity.
Advanced troubleshooting steps
Step 1: Review the registration timing
Confirm that the official opening time was set correctly and that users were attempting to register at or near that time. A large number of simultaneous attempts can make it seem like spots were taken early.
Step 2: Escalate repeated occurrences to support
If this issue occurs again, notify the support team and include the event details, screenshots, and any observations about when the spots appeared to fill.
Contact support
If you believe registration spots are being selected before the official start time, contact support for further review and include as much detail as possible about the event and timing.
Conclusion
While there is no evidence that CanSkate registration spots are being selected before the official start time in the system, high traffic at the moment registration opens may create the impression that spots filled early. If the issue happens again, please notify the support team for review.