Introduction
If you no longer want to receive notifications about old unpaid invoices after suspending an account, you can clear the outstanding balance by writing off the invoice. This removes the amount owing and stops future payment reminders for that invoice.
Why writing off unpaid invoices is important
Writing off the balance balances the invoice in your system, which helps prevent ongoing notifications for an invoice that you do not intend to collect. This is the recommended way to close out old unpaid invoices.
Prerequisites
Before you begin, make sure you have access to the account and permission to edit invoices. You will also need a product or line item that can be used to record the write-off amount.
Step-by-step instructions
Step 1: Create a write-off product
Create a product named Write off or similar. This product should represent the amount you want to remove from the invoice.
Step 2: Add the write-off to the invoice
Edit the unpaid invoice and add the write-off product as a line item for the outstanding balance. This adjusts the invoice so the total due is reduced to zero.
Step 3: Remove any pending payments
If there are any pending or open payments linked to the invoice, remove them so the invoice can be fully balanced.
Step 4: Confirm the invoice is balanced
Check that the invoice no longer shows an amount owing. Once the balance is cleared, notifications for that old unpaid invoice should stop.
Summary
To stop notifications for old unpaid invoices, write off the outstanding balance by creating a write-off product, applying it to the invoice, and removing any pending payments. This balances the invoice and eliminates the owing costs.
Next steps
If you still receive notifications after balancing the invoice, review your account settings or contact support for help with the specific invoice or notification rule.
Additional information
If your billing setup uses different invoice controls or payment statuses, [insert product/service name] may require a slightly different workflow. Refer to your billing settings or help center for account-specific guidance.