Freestyle Canada: clubs resource hub

Welcome to the Freestyle Clubs Resource Page

This resource page is designed to assist Freestyle clubs with everything they need to successfully manage their registration and membership processes. Here, you will find detailed guidance on setting up your club, managing registrations, and utilizing the SnowReg system effectively.

 

Getting Started: Submitting Your Club Sanctioning Application

Each year, all Freestyle clubs are required to submit their club sanctioning application as part of the standard process. Once a club has submitted its application and it has been approved by both the Provincial Sport Organization (PSO) and the National Sport Organization (NSO), the SnowReg team will promptly reach out to the club.

At that time, we will provide the club with detailed information and guidance on how to configure their registration process for the upcoming season. This includes a summary of all the steps involved, which is also available on THIS PAGE.

The link provided above will guide clubs on how to:

• Add and manage different registration categories.
• Tie those categories to the appropriate Freestyle memberships.
• Add custom forms to collect additional information from registrants.
• Incorporate waivers and other important documents for digital signing.
• And more—covering all the features available for clubs to customize their registration process.

By following these steps, clubs can efficiently set up their registration process, ensuring a smooth and organized start to the new season

Frequently Asked Questions (FAQs)

How do I set my club registration process live?

• Submit for Review: On your club dashboard, locate the "Submit for Review" button in the top right corner. Click this button, and our support team will be notified to review your setup. We will verify that your registration categories, rules, payment processor, and other essential elements are correctly configured. This safeguard ensures everything is in order before your registration process goes live.

• Setting Events Live Independently: Once you become accustomed to the system and feel confident in your setup, you can request the option to set your events or registration processes live without needing our review. This will allow you to go live instantly without relying on our team.

How can I authorize offline payments?

Only pre-approved clubs will be able to use the offline payment option this season as a temporary measure during the transition to SnowReg. We understand that some clubs may have already collected payments for their club fees or Freestyle membership fees outside of the system, and we still want to ensure these payments are properly tracked.

To be eligible for this option, clubs must be pre-approved by Freestyle Canada. Once approved, they will be given a link to submit a request for offline payments.

Can I set up installments so that my registrants can pay with split payments?

Yes, you can set up installments in the system by creating different categories—one for full payment and another that offers split payments. Here’s what you need to know:

• No Setup Fee This Year: There is no setup fee for configuring installments this year.

• Types of Installments:

  • Option 1: Based on the Initial Purchase Date
    Installments are scheduled based on when the participant first registers. For example, if the first payment is on September 20th, the second payment might be due 30 days later (October 20th), and the third payment 60 days later (November 20th).
  • Option 2: On Specific Dates
    Installments occur on dates determined by the club, regardless of when the participant registers. For example, the first transaction could be on September 20th, with the second payment on October 1st. Note that participants registering after a scheduled installment date will not be charged for that installment.

• Information We Need From You:

  • Name of the Registration Category: Indicate the name for each category that requires installments.
  • Number of Installments: Specify how many installments you want to offer.
  • Type of Installment: Choose between installments based on the initial purchase date or specific dates.

• Additional Details:

  • Installments at the Club Level: Installments can only be configured for club-level fees. PTSO/NSO fees must be paid in full at checkout.
  • First Installment Due at Purchase: The first installment is charged at the time of registration, with equal amounts charged on each subsequent occurrence.

If you’d like to set up installment payments or have any questions, please contact our support team (info@snowreg.com, and we’ll assist you with the process.

How can I verify my club members' membership status and ensure they have completed all requirements as the screening officer?

On your club dashboard, you'll find an Affiliation tab where you can view and manage your list of members. This tab allows you to sort members based on their membership type or status. It's also where you can check whether coaches, officials, or athletes have completed all the necessary requirements for their membership to be issued.

For a step-by-step guide, please refer to the video below, which explains the process in detail: 

How can I set up my own donation campaign?

You can include a donation campaign as part of your registration process to collect donations when people register. Additionally, you can share the donation link wherever you like to reach a broader audience.

To set up a donation campaign, please contact us at info@snowreg.com. While the setup fee is typically $80 + applicable taxes, there is no fee for this year.

To get started, we’ll need the following information from you:

• Name of the Campaign: The title for your donation campaign.
• Description of the Campaign: A short text explaining why you're collecting money and what the donations will be used for.
• Logo: A JPEG or PNG image representing your campaign.
• Donor Information: Do you want to collect the donor's name?
• Suggested Donation Amounts: A list of suggested amounts to display on your donation section (e.g., $5; $10; $50; $100). Donors will still have the option to enter a custom amount.

I have a lot of programs, and I want them to have their own dedicated dashboard. Can I still share one link for people to register?

Yes, if you have multiple programs and want to organize them into different dashboards—whether by season, mountain, or club activity type—you can create as many dashboards as you need. Once these processes are live, you can combine them into a series, allowing you to share a single registration link. This link will give people access to all your different programs, enabling them to select one or more programs as they wish.

For instructions on how to set up a series, click here. If you're unsure about the setup or need assistance, feel free to reach out to our support team, and we’ll be happy to help.