How the guides are organized by platform, the fastest ways to find one, and how to follow updates or reach Support.
- Guides are organized by platform, so knowing yours is the fastest shortcut.
- Reading needs no account. Signing in adds three things: following pages, commenting on guides and tracking your requests.
- Many guides also have a French version; the language menu at the top right switches between them.
- Need a person? Submit a request from the top of any page.
This knowledge base holds the guides for every Uplifter platform in one place, with a search, topic pages and a direct line to Support.
Where the guides live
- Start here — the guides for getting started, what's new in the product, and this section on using the knowledge base.
- Club 1.0 and Club 2.0 — the two club platforms, each with its own guides.
- Enterprise Portal — the portal sport organizations use for memberships, events and registrations.
- Enterprise Guides — guides written for one sport or organization on the Enterprise Portal.
Not sure which platform you use? Which platform do I use? matches your sport and site to it.
Finding an answer
- Search — type a few words at the top of any page, then narrow the results to your platform. Search the knowledge base has the details.
- Topics — every article is tagged, and each topic has a page you can narrow by ticking more topics. Browse articles by topic shows how.
- Platform pages — open a platform from the home page or the footer to see its sections, with Popular topics alongside to filter them.
Staying up to date
Signed in, you'll see Follow on sections and articles.
- Follow a section to get an email when a new article is published in it. Choose New articles and comments to hear about comments too.
- Follow an article to get an email when someone comments on it or we send an update notice.
An edit to a guide doesn't email followers unless we choose to notify them, so check the Updated date under the title. The What's new section is the one to follow for product changes.
Commenting on a guide
Signed in, you'll see a comment box under guides that are open for comments. Your comment appears once the Uplifter team has reviewed it. Comments are public, so for anything about your own account or organization, submit a request instead.
Getting help
When a guide doesn't answer your question, submit a request. Submit a request is at the top of every page, and Get help at the bottom links there too. Sign in first so you can follow the reply on your Requests page; Submit a request and track its progress walks through it.
Already working in Uplifter? Enterprise admins can also open a ticket from Resources in the left navigation menu of the Enterprise Admin Dashboard: see Submit a support request from Enterprise Admin. Club 1.0 admins, see Submit a support request from Club 1.0 Admin.