Sign in, send your question to Uplifter Support, and follow every reply and status change on your Requests page.
- You can submit without an account, but only requests sent while signed in appear on your Requests page.
- Your help centre account is separate from your Uplifter login: any email address works, and it has its own password.
- A request that's Awaiting your reply is solved automatically after 3 days with no answer.
- A solved request closes 3 days later, and a closed request can't be reopened.
Requests go straight to the Uplifter Support team. Every reply arrives by email and on your Requests page, so you can follow a request from the first message to the answer.
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Sign in
Select Sign in at the top right of any page. New here? Select Sign up. Any email address works; it doesn't have to match the one you use on Uplifter Cycling, Uplifter Snow or any other Uplifter site. If you've emailed Support before, an account already exists for that address: select Request password instead.
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Open the request form
Select Submit a request at the top of the page, or under Get help at the bottom. On a phone, it's in the menu (☰) at the top right.
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Describe what happened
Fill in Subject and Description. The fastest answers start with:
- your organization's name and platform (Club 1.0, Club 2.0 or Enterprise Portal)
- what you were trying to do, and what happened instead
- the page link, program name or invoice number involved
Add screenshots of any error message under Attachments.
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Submit
Select Submit. A confirmation email follows, and the request appears on your Requests page.
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Track its progress
Select your name at the top right, then Requests, or select My requests at the bottom of any page. Select a request to read the whole conversation or add a reply. Each request shows one of three statuses:
- Open — it's with us, and we're working on it.
- Awaiting your reply — we've answered or asked a question. Reply to the email or on the request page.
- Solved — we think it's done. A reply reopens it until it closes.
Once a request has closed, there's no reply box on it any more. Submit a new request and include the old request number, so the agent who picks it up can see the history.