Worldline Pre-Authorized Debit (ACH/EFT)

Uplifter will check for all outstanding pending Pre-Authorized Debit payments each evening and group them together in batches to reduce the number of transaction charges a merchant may incur. If the payment time indicated on your payments is from the day before and is still indicated as "Pending" and is not in a state of "requires payment details", contact us at support@uplifterinc.com to determine the cause.

Pre-Authorized Debit Payments will take approximately one week to clear from a customer's bank account to be deposited into your own account. This time frame can vary based on the exact time the payment was made and if there are any bank holidays that occur since the payment date. If payments have been in "processing" status for over a week, you can log into your Worldline account and navigate to Processing > Batch Processing to determine if there is any additional information on the transactions that identifies why it has been delayed. If the "Credit date" indicated in the Worldline administration pages for the transactions in question has past, contact us at support@uplifterinc.com so we can assist in determining the delay.

Yes! Refunds will be subject to the same transaction charges as payments and the amounts will be debited from your bank account and then credited to your members' bank accounts. Please ensure that you have funds available in your bank account to process any refunds to prevent returned item fees.

If the amounts fail to be debited from the bank account information entered into Uplifter the payments will be marked as declined, and, just as a bank charges an NSF fee, Worldline will charge an Item Return Fee. Once you obtain the correct banking information, you can update this information as you do credit card details for the transaction and it will be resubmitted the following day.

You'll want to ensure that your members are clear on what information to provide when entering in their banking information. Alternatively, to avoid excessive Item Return Fees, organizations may want to reserve this payment method for administrators only and ensure you have a copy of a void cheque to confirm the banking details entered to process payments.

These messages indicate that the transactions that were attempted to be sent to Worldline exceed either the individual line limit or batch limit configured in your payment method. You can split the transactions into smaller transactions that don't exceed these amounts so they can be processed the next day. If you would like to increase these values, please ensure that you contact Worldline to have your limits increased before updating your limits within Uplifter. Worldline will indicate your approved limits in email communications to you when your Pre-Authorized Debit service has been approved or when any batches are processed. Typically, the initial values for your batch and your line limit will be the same.

Users looking to pay by ACH/EFT can find their required information either on a cheque, or within their bank's website. An example of where the information may be can be seen here. Though please note that each cheque/bank may have differences. Please be sure to verify the correct information is being supplied before submitting an EFT payment.

Reach out to Sheila Barton by email at Sheila Barton (sheila.barton@worldline.com | 1 250-483-1291) to obtain an application form for Pre-Authorized Debit. He will guide you through what is required to begin and complete the process.

To sign up for Pre-Authorized Debit, you'll need to ensure you agree to the Worldline Terms and Conditions of this payment type. Additionally, in Canada, you'll want to ensure that your organization has setup a Customer Pre-Authorized Debit agreement. This agreement needs to either be signed by your customers or digitally accepted and follow the rules of the Canada Payment Association. Ensure that your agreement and your processes will follow the guidelines provided for Pre-Authorized Debit.

Alternative to signed agreements, Uplifter has tools available for members to agree to digital policies that can be added to specific payment methods. If your club opts to use digital policies, please ensure that your club and administrators understand the risks and responsibilities associated with taking payment via Pre-Authorized Debit. You can create your policies in your Uplifter site under Settings > Policies. Learn more about Uplifter's Digital Policy feature in our Policies Learning Centre Article.

When you are completing your application for your Worldline Pre-Authorized Debit account, take note of the fields in the application form for "Maximum batch amount" and "Average batch amount". Worldline automates the processing of Pre-Authorized Debit payments in batches of payments. Uplifter will group your payments daily into batches to be submitted for processing to Worldline. Identify a Maximum Batch Amount that approximates the greatest amount you anticipate processing in a single day. Your Average batch amount will likely be lower if you plan on allowing Pre-Authorized debit to be used as part of your checkout process or to process other payments outside of regular monthly recurring fees. These values will be used by Worldline to assign your account the maximum amount you will be allowed to process in a given batch.

Additionally, Worldline will also ask you to indicate your "Average transaction amount" and your "Max individual transaction". When you identify your Max individual transaction amount, ensure to indicate the maximum amount you plan on processing for any given member account on a single day. Be sure to consider if you have families that might process fees for multiple siblings all at once from a single bank account.

Once you have submitted your application to Worldline, feel free to reach out to Sheila for status updates and next steps. If your current Worldline merchant account is already set to live and is processing credit card transactions, once enabled, your Pre-Authorized Debit services will also be live and ready to process live transactions. If you are still testing your Worldline merchant account for credit cards, you will be able to begin processing pre-authorized debit once your Worldline account has been set to live.

For more information on creating your Worldline administration account and setting your account to live, please review our Worldline Learning Centre Article.

If your Worldline account is not yet live and processing, you will be able to test Pre-Authorized debit to see how the transactions will appear in your Worldline account as part of the batch processing process. If your account is already live and you wish to test the process, you will need to use live bank account details to see the transaction flow for testing purposes.

The majority of the fields used for configuration do not require you to log into Worldline. These fields are:

Public Payment Method? Set whether or not this payment option is public. As you are first connecting your Worldline account, we suggest unchecking this option. This is especially true if you are connecting your Worldline account with an active registration season.
Checkout Text: Button text displayed in the checkout for this payment method
Dropdown Text: Button text displayed for this payment method in public dropdowns listing payment methods (eg, the Member account's page)
Reporting Name: How payment methods appear in reports details and at the bottom of invoices or payment receipts
Advance Notification Days? Number of days in advance to send a payment reminder notification to members. No notifications will be sent if set to 0. Customize your notification message under Settings > Global Settings > Notifications Tab.
Batch Line Limit:This field will be automatically filled in once you supply your other details. The maximum amount that Uplifter will allow to be processed on a single transaction line sent to Worldline. This value should match the Worldline Line Item Limit that has been approved for you account. Setting this limit above your approved Worldline Line Limit will cause submitted transactions to fail. Typically, this value is initialized with Worldline as the same amount as your Batch Processing Limit above.
Batch Processing Limit:This field will be automatically filled in once you supply your other details. The maximum amount that Uplifter will group into a batch of payments sent to Worldline. This value should match the Worldline Batch Limit that has been approved for your account. Setting this limit above your approved Worldline Batch Limit amount will cause batches to fail. Uplifter will generate batches daily when processing outstanding payments and will ensure no batch exceeds the limit identified in this field. If required, Uplifter will generate multiple batches per day to ensure all possible payments are processed when they are outstanding. This limit will be provided to you when your Worldline Pre-Authorized Debit account has been been approved.
Allow payment details to be saved to account: Select this if you would like members to be able to save a reference to the stored Worldline payment profile associated with their entered bank account to be re-used on later occasions.
Group Transaction Processing: Select this if you would like to have multiple transactions that are to be processed to the same bank account grouped together into a single payment. This option will reduce the transactions charges that are incurred; however, depending on the method that your administrators reconcile payments, there maybe additional reports required to track revenue.

Note: Worldline charges a transaction fee for each time any bank account is debited or credited with respect to Pre-Authorized Payments. Each payment made by a member will incur a transaction fee when the funds are debited from their account and then an additional transaction fee when each batch is credited to your club account.

1. Log into your Worldline account
2. Copy your Merchant ID (top right)
3. Paste the value into your Merchant ID field

1. Navigate to Configuration > Payment Profile Configuration
2. Complete this step ONLY if there is not yet a value under API Access Passcode:
   • Select the API Access Passcode radio button
   • Select the Generate New Code button
   • Select Update
3. Copy the value from the API Access Passcode field from Worldline
4. Paste the value into your Profile API Access Passcode in Uplifter

Note that if Worldline detects 3 incorrect access attempts with a set of credentials, your Worldline account will be locked out for 15 minutes. If this occurs, try reconfiguring all of your values (you may want to reset them), save them, wait 15 minutes and try testing again. Every subsequent access attempt within the 15 minute lockout period will reset the 15 minute timer. You may want to deselect the "Enable Worldline Gateway" checkbox and save to ensure no one else testing your site is attempting to make credit card payments to prolong this process further.

• During test mode, none of your test Pre-Authorized Debit transactions will be sent to a debiting bank for processing, nor will they settle into your bank account.
• If you would like to observe the flow of a transaction in detail, simply register for a program or purchase a product as a club member and process a Pre-Authorized Debit payment. The following day, log into your Worldline account and navigate to Processing > Batch Processing to see how the completed transactions appear in your batch processing files (NOTE: Future / pending installment transactions will not appear in your Worldline account). With each batch you will see a debit date (the date the amounts will be requested from your members' bank account for debit) and a credit date (the date you can expect the funds to be deposited to your bank account). Once the transactions are sent to Worldline for batch processing, the payments will appear as "Processing" in your Uplifter site. Processing transactions cannot be acted upon within Uplifter and will still be considered amounts that are outstanding for your members.
• Worldline does not allow the same bank account information to be processed multiple times in a single batch. If you have multiple payments that are to be processed against the same bank account within a single day and you have not selected Group Transaction Processing in your configuration, each transaction will be separated into a separate batch to meet Worldline's processing requirements. Similarly, if have selected Group Transaction Processing in your configuration and the transaction total exceeds your batch line limit, Uplifter will split the amounts into multiple transactions and multiple batches to meet Worldline's requirements.
• If your Worldline account is live, the funds will credit to your bank account on the credit date. Uplifter will check Worldline daily for any transactions that have been marked as complete. If the funds transfer was successful, they will be marked as Paid within Uplifter. If the transaction was unsuccessful, they will be marked as Declined within Uplifter.
• Declines can take up to 5 days to appear within Uplifter while successful transactions take approximately a week depending on bank holidays.