Products, Tickets & Subscriptions

In order to openly offer the products, tickets, and subscriptions you have created on your site you will want to enable the option. This can be toggled by navigating to Settings > Global Settings > [Look & Feel] tab. Under the Navigation / Links section you will find the "Display Links to Products on Site" header. By checking "Display Products on Site" you will successfully enable public access to your products and tickets. Be sure to select Save All to keep your changes!

Just below you will find the "Subscriptions on Site" header. Under this section you can choose to enable or disable "Display Links to Subscriptions Page on Site" to publicly offer your subscriptions, and/or "Always Display Pop-up for Eligible Subscriptions at Checkout" to have the system prompt members with optional subscriptions upon checkout. Be sure to select Save All to keep your changes!

There is a lot of at a glance information available on this screen to make your life easier. We've also included a handy legend for your reference.

For the products, tickets, and subscriptions you've created you can view their status/visibility by the sliver of colour on the far left of their product segment. Green is public, yellow is in beta (only those with Beta Orders can see/access them), and grey is unavailable.

The item's SKU, payment group, and description will be readily visible for your reference, as well as the cost of the item and an "I" indicator to let you know the item has installments enabled. For tickets, you'll also see a count of the tickets still available, a bar graph displaying how many have been sold, and another bar graph letting you know how many of those sold tickets have been redeemed.

You can view even more information regarding redemptions by clicking the Redeemed bar graph. Doing so will open a pop-up listing all redemptions for the specific ticket and link back to the invoice(s) the ticket was purchased on. You can also redeem tickets within this pop-up, offering the ability to redeem all instances of sold tickets as well as 'redeem one' for tickets who have multi-redemption enabled.

1. Select  Add New
2. Enter desired information for your product
3. Select Save

Products can be quickly created from the Products & Subscriptions page by selecting the  Add New option from the toolbar. This will open the Add Product/Subscription window where you can enter your desired product information under the Product Information section. Once you are done, select Save.

Product Name: The title or name of your product. This is the most readily visible element of your product for members during shopping/purchase.
Description: Further information on the product you are offering. This can contain any degree of further information including images, links, etc.
Hide this program from the general site search: Toggle whether or not this item is visible in search results. Searching can take place through the Search page (yourURL/search) or through the Search Widget.
This product may have season discounts or will be used to buyout volunteer credits / Season: Use this drop down to attach your product/ticket/subscription to a season for discount purposes. Though doing so will not affect the application of the product on invoices, it will allow you to create season-based discounts that look for the product as either the qualifying item or target. For more information on discounts, please see our article Discounts.
SKU: A product's SKU is a unique identifier used strictly on the admin side of the site. A SKU can be absolutely anything you would like, but a systematic serialization of your products leads to greater success.
Product Status: Products can be set to one of three statuses. Unavailable - no one will have access to this product; Beta - only those with the Beta Purchasing permission will have access to this product; Public - all will have access to this product.
Applies To: Select whether this product applies to each participant or the family/account as a whole.
Volunteer Credits: The volunteer credits allotted by purchasing this product. This is useful for creating volunteer "buy outs" or other alternatives to volunteer positions. Note that, if you have set your volunteer requirements to "Per Participant" you will have to create this product as a subscription instead.
Checkout Notifications: Select whether or not this item prompts a notification to be sent to admins who have Receives System Notifications enabled for their email. See Communication Tools for more information.
Inventory: Set and track the inventory you have available for the item. Leaving this field blank will mean infinite purchases can be made.
Show HTML Add to Cart Code: By enabling this the system will offer you HTML code to be used on your public site. Please see the section Using Product HTML Code below (available once the product has been saved).

1. Select to Edit 
2. Update the information as desired
3. Select Save

To edit a product select Edit  to the right of the product. Update the information within as desired and select to Save at the bottom of the pop-up.

1. Select to Delete 

To delete a product select Delete  to the right of the product. This will permanently remove the product from the listing.

By selecting to enable "Show HTML Add to Cart Code" the system will generate a small bit of HTML script. This script will let you create an "Add To Cart" button for use throughout your public site. The will want to copy the entity of the code, from top to bottom. It should look similar to this:

<form action="/registration/checkout.php" method="POST" class="addToCartAjax"><input type="hidden" name="ajax" value="1" /><input type="hidden" name="action" value = "add_order_item" /><input type="hidden" name="productId" value="" /><input type="text" name="qty" placeholder="QTY" style="width:30px;" /> <input style="margin-top: 10px; cursor: pointer;" type="submit" value="Add to Cart" /></form>

It's okay if you don't understand what all that does. The essential idea is that you can paste all that text into your public pages to make an Add To Cart button anywhere you want. To do so, copy the code to your computer's clipboard. You may also want to paste it into a notepad app so you don't lose it.

Next, navigate to any of your public pages that you would like to add the button to. Select to Edit  the page's segment, then select Source Code. Here you will want to discern the best location to place your code. Don't be afraid to paste it in with your best estimate, you can always move it later.

Paste your code and select OK. If it's in an undesirable location you can exit the segment editor without saving and go back in to try again. Once you have found your desired location, don't forget to save the segment and the page!

1. Select  Add New
2. Enter desired information for your product
3. Check  "This Product will be used to manage ticket sales"
4. Enter desired information for your ticket
5. Select Save

Standard products can be turned into tickets at the click of a button. To create a ticket you will first want to select to  Add New from the toolbar. This will request your standard product information first. Once you have filled in your product information as desired, mark the box next to "This Product will be used to manage ticket sales". This will enable the ticket specific product information. Fill in the information as desired and select Save once you are happy with the settings.

This Ticket Can Be Redeemed More Than Once: by enabling this you will be prompted to enter the number of times the ticket product can be redeemed. Tickets that can be redeemed more than once can be printed a single time, then redeemed multiple times before being considered used.
Only Print Ticket If Invoice Is Fully Paid: by enabling this you will remove the option to print tickets from an invoice until it has been paid in full. This way you do not have to worry over your attendees having to settle up on any amounts.
Redeem For Attendance: Select whether or not the ticket can be used to attend a program event. If set to Allowed or Required the system will prompt the redeeming user to select a program. Doing so will place the associated participant into the program for only that event. When set to Allowed this action is available but not mandatory, while having it set to Required will not allow you to redeem the ticket without also selecting an event. See the Arbitrary Attendance section below.
Ticket Background Image: Upload an image you wish to use as your ticket's background. This image must remain within the constraints of 6.7cm wide by 19.9cm tall or 400px x 1177px. The image  you select is for this ticket only. If you would like to set a global standard for all tickets you can do so in your Look & Feel tab of your Global Settings.

Learn More

Tickets Ordered: The total number of tickets that have been ordered thus far. 
Tickets Redeemed: The total number of tickets that have been redeemed thus far.
Remaining Available: The total number of ticket still available thus far.

1. Select to Edit 
2. Update the information as desired
3. Select Save

To edit a ticket select Edit  to the right of the ticket. Update the information within as desired and select to Save at the bottom of the pop-up.

1. Select to Delete 

To delete a ticket select Delete  to the right of the ticket. This will permanently remove the product from the listing.

Once your members and participants have purchased tickets from your club they will receive receipts. On these receipts they will have an option to print their tickets. Note, if you have enabled "Only print ticket if invoice is fully paid" your users will not be able to print their tickets until you have updated their invoices to Paid. 

Printed tickets will have both a serialized code for manual redemption as well as a QR code for scanning.

Tickets that your club has been sold can be redeemed in two main ways. They can be redeemed manually or by scanning their QR code with an authorized device. In order to redeem tickets, you must either possess the Manage Ticket Redemptions permissions or be allotted permission to redeem by an administrator.

Permission

1. Navigate to Products & Programs > Ticket Redemption Devices
2. Select New Device Authorization
3. Enter in the ticket and email details
4. Select Save

Permission to redeem tickets can be granted by allotting the Manage Ticket Redemptions permission to the member's account. Alternatively, an administrator with this permission can allot temporary permission to redeem tickets. 

To offer temporary permission to redeem tickets navigate to Products & Programs > Ticket Redemption Devices and select New Device Authorization from the toolbar. Here you can fill in the desired information regarding how long the permission is granted, for which ticket, and who may redeem.

Title of Tickets / Devices: The name of the ticket redemption series you are granting. This should be something easy to identify like "Front Entrance" or "Welcoming Station".
Device Valid From: The date in which the permission to redeem tickets becomes valid.
Device Valid Until: The date in which the permission to redeem tickets expires.
Tickets This Authorization May Redeem: The series of ticket(s) the device may redeem.
Emails To Send This Authorization To: The email(s) you wish to send the authorization email to.

Any emails you included will now receive an email with a link that will provide authorization. Alternatively, you can click the "Print" icon beside the device authorization you created to print a 2D barcode that can be used to authorize the device with the QR Code Scanner.

You should use this option if your QR Code scanner uses its own browser (separate from the browser that your email client uses on the device). It may also be easier to print the page with the device authorization code and attach it to a lanyard or name tag so the non-admin person can keep the authorization on hand if for some reason the device needs to be re-authorized (eg, QR code scanner app crashes, device restarts, etc.)

After clicking the link or scanning the device authorization QR code, the user's device will have a cookie added to it that will allow the device be used to scan tickets using a QR code scanner as described below. Clicking the link in their email will also open the page that will allow them to manually redeem tickets. Be sure that the authorization link is opened in the same browser that will be used to redeem the tickets (this may be the browser in your scanning app).

If you have opened the email in one browser, but your scanning app uses another browser, you will encounter an authorization error, as your device is not finding the required cookie in the expected location.

Manually

1. Navigate to Products & Programs > Ticket Redemption Devices
2. Select Manually Redeem Ticket
3. Enter the serialized code on the face of the ticket
4. Select Scan

Those with temporary permission can manually redeem tickets by entering the ticket serial number into the page that opens when they click the authorization link in their email. Administrators can perform the same action after navigating to Products & Programs > Ticket Redemption Devices and selecting to Manually Redeem Ticket from the toolbar. The site will offer a field to enter in the ticket's serialized code, after which selecting Scan will submit the code to the system.

If it is a valid ticket and has not yet been redeemed yet, you will receive a green success message, and a success beep sound will play.

If it is an invalid ticket or has already been redeemed, you will receive a red error message, and an error beep sound will play.

Scanning a ticket for arbitrary attendance? See the Arbitrary Attendance section below.

Electronically

1. Open your QR app
2. Point your camera at the QR code on the ticket

Those with permission to redeem tickets can do so via the QR code scanning app of their choice. To do so, you will want to authorize your device accordingly (see Permission above), open your application, point your camera at the QR code, and your device will capture the code. 

If it is a valid ticket and has not yet been redeemed yet, you will receive a green success message, and a success beep sound will play.

If it is an invalid ticket or has already been redeemed, you will receive a red error message, and an error beep sound will play.

Scanning a ticket for arbitrary attendance? See the Arbitrary Attendance section below.

We do not recommend any QR scanning app over another. We do suggest, however, that you search your device's app store for "QR Scanner" and select from the top rated, free options.

• Android devices at Google Play Store
• Apple devices, in the App Store on your device
• Windows devices, at Windows Store
• BlackBerry devices, at BlackBerry World

A ticket that has had multi-redemption enabled on it can be scanned and processed in much the same way as a standard ticket. There are a few nuances surround this type of ticket that differentiate it from a standard ticket product however.

Adding/Editing on an Invoice

When adding a multi-redemption ticket to an invoice from the administrative side you will have the option to adjust the number of redemptions the ticket has available. This is also available when editing the invoice. This provides admins the ability to adjust the remaining number of redemptions on an individual ticket sale basis.

Reporting

After processing a multi-redemption ticket you may wish to report on the ticket. Doing so through the Reports page will result in a standard report, noting the last time the ticket was redeemed. This aligns with the standard reporting for basic ticket products. For more information on when each redemption took place please navigate to the invoice edit or view page. Here you will be able to hover over the History  icon to view past redemptions.

To review ticket purchases on an account basis please navigate to People & Accounts > Member Accounts > select the member > Account > Tickets.

Tickets can also be used for arbitrary attendance, allowing for drop-in attendance on single events within a program.

Creating a Ticket for Arbitrary Attendance

1. Create a ticket product as noted in the Create A Ticket section
2. Use the Redeem For Attendance drop down to select either Allowed or Required
3. Select Save

To create an arbitrary attendance ticket you must first follow along with the steps to Create A Ticket. Then, simply use the Redeem For Attendance drop down to select either Allowed or Required.

Allowed: The Allowed setting will offer the chance to use the ticket for attendance, but also to redeem like a standard ticket.
Required The Required setting will only offer the ability to redeem as attendance - the ticket will not be able to be redeemed in the standard manner.

Redeeming Arbitrary Attendance

1. Manually or electronically scan the ticket
2. Select the program and event to attend
3. Select Redeem Ticket

When scanning a ticket that has arbitrary attendance enabled the system will prompt you to select a program and event for which the participant will be attending. If the program/event takes place on the day you are scanning the ticket, the [Today's Events] tab will offer a quick selection drop down. If not, the [Search Events] tab will offer the chance to search for the applicable program and event.

Once the event has been found and selected, select Redeem Ticket to complete the redemption. This will add the participant to the selected event for attendance and evaluating purposes. 

1. Select  Add New
2. Enter desired information for your product
3. Check  "This Product is a Subscription"
4. Enter desired information for your subscription
5. Select Save

Standard products can be turned into subscriptions for your purposes. To create a subscription you will first want to select to  Add New from the toolbar. This will request your standard product information first. Once you have filled in your product information as desired, mark the box next to "This Product is a Subscription". This will enable the subscription specific product information. Fill in the information as desired and select Save once you are happy with the settings.

Duration of Subscription: Set the duration of the subscription you are creating. Select from the options below. You may only select one Duration type.
Duration of Subscription - Effective Start & End: By setting the Start and End Date ranges you can specify when your subscription will apply. You should 'cushion" your date ranges. If you have a program that runs from January 15th to March 31st, your effective subscription dates should run from January 14th to April 1st. Regardless of when your participants register, the system checks against the date of the programs they are registering for. You should always cushion your subscription dates on either side by a day or two. 
Duration of Subscription - Effective Duration: Setting the Effective duration will specify how long the subscription lasts for, starting from the day it is purchased. You may want to have a subscription last '1 year' from time of purchase, for instance. This feature will interpret a text input for the duration. Here are some examples of options you may choose to enter:

• now
• 24 hours (or +24 hours)
• 1 day (or +1 day)
• 1 week (or +1 week)
• 1 week 3 days (or +1 week 3 days)
• 30 days
• next Monday
• next week
• next month
• next year
• first day of next month
• last day of this month
• last day of next month

Duration of Subscription - Skate Canada Season: Selecting Skate Canada Season as your duration option will allow you to select a Skate Canada season. This will align your subscription with the applicable dates attached to that season (Sept 1 - Aug 31). Once you have selected a season, you may also select to use this subscription to register members by marking the box next to "Use this to register membership with Skate Canada". For more information on the Skate Canada fee and submitting your Skaters, please see our article Skate Canada.
Make This Subscription Mandatory: If you would like your subscription to be non-optional, you will want to check the box next to Subscription Is Mandatory. Depending on the rest of your settings (especially the Tag Filters options) this subscription will automatically apply to every applicable invoice.
Enable Registration Checkout Filters: In some instances, you may wish to remove checkout filters all together. To do so, uncheck the 'Enable Registration Checkout Filters' option. This will then apply the subscription to all invoices, regardless of the products they are purchasing. Should you enable this (and not apply tags), it will apply to all invoices that include programs.
Tag Filters: Specify under what conditions the subscription applies based on the programs being purchased. You can tag facilities, seasons, categories, category levels, and programs. As you tag, the system will display the conditions a purchase must meet before the subscription applies. For more information on tagging see our article Tagging.

1. Select to Edit 
2. Update the information as desired
3. Select Save

To edit a subscription select Edit  to the right of the subscription. Update the information within as desired and select to Save at the bottom of the pop-up.

1. Select to Delete 

To delete a subscription select Delete  to the right of the subscription. This will permanently remove the product from the listing.

Products, tickets, and subscriptions can be paid via installments if you wish to enable them. By selecting the checkbox next to Installments you can set your desired installment structure. For more information on installments please see our article Installments.

The recurring subscriptions feature allows admins to create a subscription that automatically generates new invoices for the specified amount, at the specific intervals. Note that recurring subscriptions can only be applied to subscriptions that use the Effective Duration duration type.

Renewal Billing Period: How often the item creates a new charge. "first day of next month" and "last day of this month" are the most common.
Stop Renewing Fees After: Toggle between "Never", which means the fee will perpetually add a new cost each billing period until forcibly stopped by an admin; or "X Billing Periods", which allows you to set one or more options users can select from.
Billing Period Count Option Name: The name of your option that users can select from. "1 month", "2 months", "2 weeks", etc. Options are based on how many renewals they will see.
Billing Period Count Option Count: The number of renewals a user will experience when selecting this option.
Default Payment Method: Use this drop down to set the default payment method. Once the system generates a new invoice with a recurring fee, this is the expected method of payment by default. This can, of course, be updated by users and admins on a per invoice instance.
Automatically Send Email Receipt: Once the system generates an invoice with this recurring subscription, having this marked will ensure that a new invoice receipt is sent to the member so they are immediately aware of the owing balance. We do not recommend disabling this.
Use Available Credit: By marking this option the system will automatically use any and all gift certificates the member has on their account. If this does not cover the owing balance the remaining balance will be owing still.
Reuse Previous Invoice Payment Details: Set this option if you would like the system to look back through the member's payment history. The system will find the most recent payment (and lacking that, most recent pending payment) and use the payment method and information as the recurring subscription's payment method. This way you will often use the member's preferred payment method over the Default Payment Method you have set above. Note that this will automatically charge a member's credit card if their last payment was via credit card!
Recurring Amount: The dollar value you wish members to pay at each recurrence of the subscription. 
Enable Late Payment Fee: Only available for Enterprise tier with corporate accounts. Only available for subscriptions that apply to Account. Enabling this will display the late fee payment fields to customize a late fee. Late fees are only applied to owing balances that have reached 'overdue' status.
Late Fee Base Charge: The base amount you wish to charge, if a direct dollar amount is desired. This can be used in tandem with a late fee percentage fee.
Late Fee Percentage Fee: The percentile rate you wish to charge, calculated against the owing, overdue balance on the member's account. This percentile fee is applied before the late fee base charge. 

A custom package purchase button lets you curate a selection of items to be purchase all at once with one a single click of an "Add" button. Presently this requires a bit of manual setup, but this section will walk you through the exact required steps.

Select Your Items: Navigate to Products & Programs > Programs and Products & Programs > Products & Subscriptions to find your desired items you wish to package. For each, click the Edit icon to open the edit page for the item. It often helps to open each in a new tab of your browser to make sure you don't miss any.

Collect The Code: For each edit window you have opened check the box next to "Show HTML Add to Cart Code" (top left) and copy the code. Paste the code into a notepad or text editor. Note that each listing will open with a form element, then have three (3) input elements, then a closing form element.

Adjust The Code: For the first listing, leave the entire code (from form to form). For each other item find and copy the second input listing. Take this copied input and paste it into the first listing's code. This should be just before the final input element.

Paste The Code: Once the code is completed, copy it to your clipboard. Navigate to your desired public page, select to Edit the section, and choose Source Code from the toolbar. Here, find your preferred location and paste the copied code therein.