Submit a request on the knowledge base to reach Uplifter Support from Club 1.0, then follow the reply by email or on your Requests page.
- The fastest way to reach Uplifter Support from Club 1.0 is to submit a request on the knowledge base.
- Your Club 1.0 Admin login and your knowledge base account are separate, each with its own password.
- Your requests appear on your knowledge base Requests page once you sign in with the email address you used on the request.
Club 1.0 Admin has a Help button for searching the knowledge base. When you need a person, submit a request on the knowledge base, then follow the reply by email or on your Requests page.
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Try Help first
Select Help at the bottom right of Club 1.0 Admin to search the knowledge base without leaving Admin. Recommended articles appear there too, so the answer may already be waiting.
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Submit a request
Select Submit a request at the top of any knowledge base page, or open the request form directly. The fastest answers start with:
- your club's name, and that you're on Club 1.0
- what you were trying to do, and what happened instead
- the page link, program name or invoice number involved
Attach screenshots of any error message. The form works without an account, but sign in first if you want the request on your Requests page.
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Reply to keep it together
Uplifter Support answers by email. Reply to that email to add details or answer a question, and it stays on the same request.
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Track it in the knowledge base
To see all your requests in one place, sign in to the knowledge base with the email address on your request, then select your name and Requests. If you've contacted Support before but never signed in, select Request password on the sign-in page.
Can't reach the knowledge base? In Club 1.0 Admin, select About Uplifter in the left menu (there's no Support entry). Uplifter Support's email address is at the top of the page, and an email opens a request the same way the form does.