When a card issuer reverses a Paysafe payment, Uplifter Support emails you. You decide whether to dispute it with Paysafe; if the chargeback stands, the registration or membership is cancelled.
Applies to Enterprise
- Chargebacks are your responsibility as the merchant. Neither Paysafe nor Uplifter disputes a chargeback for you.
- Uplifter Support emails you about each Paysafe chargeback, with the order it belongs to. There’s no chargeback page in your Admin Dashboard.
- You dispute a chargeback in your Paysafe account, not in Uplifter. Card networks set the deadlines, and a missed deadline ends the dispute.
- If the chargeback stands, the registration or membership is cancelled. Uplifter cancels it 7 days after the chargeback date unless your dispute has succeeded.
- The money comes out of your Paysafe account, so it shows as a deduction on your next payout.
A chargeback is a card payment that the cardholder’s bank has reversed. When it happens on a Paysafe payment, Uplifter Support tells you which order is affected, and you decide whether to dispute it with Paysafe.
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Read the email from Uplifter Support
It names the order and the person who paid. Open the order in your Admin Dashboard to see what was bought.
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Decide whether to dispute
If you have proof the payment was valid, such as a signed waiver, attendance or emails with the purchaser, you can dispute it.
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Submit the dispute in your Paysafe account
Gather your evidence and respond before the card network’s deadline. For how, see page 15 of the Paysafe Chargeback Guide (PDF).
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Watch for the outcome
If the chargeback stands, Uplifter cancels the registration or membership 7 days after the chargeback date. If your dispute succeeds, Paysafe returns the amount to your account.
Get chargeback reports from Paysafe
You can also ask Paysafe to send you automated nightly chargeback reports, so you see a new chargeback, or a change to one, as soon as Paysafe records it. Page 48 of the Paysafe Chargeback Guide (PDF) explains how. For help with disputes, contact Paysafe at customersupport@paysafe.com.
Not sure whether a payment is a chargeback or a refund you issued? Contact Uplifter Support with the order number.