The identity and business documents Paysafe collects from Canadian organizations during a merchant account application, by organization type.
Must know
- Under FINTRAC rules Paysafe requires these from every Canadian merchant. Most can be uploaded during the application.
- Identity documents are needed for every principal you name, not only the applicant.
- Anything Paysafe asks for afterwards goes to platformonboarding@paysafe.com, so it reaches the onboarding team directly.
- If you can't produce a standard document, FINTRAC accepts alternatives.
The identity and business documents Paysafe collects from Canadian organizations during a merchant account application, by organization type.
Which identity documents each principal needs
- Driver's licence — a photo of the front and back, in JPG format. Hold the card in one hand and focus the camera on it so it stays sharp.
- Proof of address — a residential utility bill or any mailer showing the principal's name and home address.
Which business documents your organization needs
- A corporation, including an incorporated non-profit — articles of incorporation and a list of directors showing the applicant is an authorized signor.
- A registered charity — a T3010 or legal documents showing you're registered and authorized as a non-profit. Only registered charities file a T3010; if yours doesn't, send your registration documents instead.
- A non-profit society — a Letter or Certificate of Good Standing showing the society is active, has filed its annual reports and isn't dissolved or suspended, plus your Society Number, which Paysafe uses to look you up in the provincial registry.
- A municipal department — the constituting documents of the public entity (charter, act or bylaw), an official resolution or letter confirming the authorized signatories, and professional, non-personal contact details for them.
- An unincorporated club or association — articles of association, a partnership agreement or any current record confirming the organization's existence, name and address. A letter of association from your sport governing organization, confirming you as an affiliate for the year and naming your officers, is the simplest.
What to send if you're missing a standard document
For organization documents, see section 6.1, "Confirmation of existence method," in FINTRAC Guideline 11. For a person who can't produce government photo ID, see Annex 5 of the same guideline, the "dual-process method."
If Paysafe can't confirm from what you send that the applicant is an authorized signor, it follows up by email.