Change the card or billing address on a subscription, resubmit a payment that failed, or cancel the subscription, from Recurring Billing in My Pages.
- Subscriptions belong to the account that pays, not to the membership or registration. Sign in with that account.
- The billing address must be the address linked to the card you want to use. Update the address before the card.
- Re-enter your card details even if the card hasn’t changed. After a failed payment, the card on file isn’t tried again.
- Updating the card doesn’t pay a missed payment. After a failure, also select Resubmit Payment.
- Recurring Billing shows in My Pages only while your account has an active subscription.
- You can always update the card. Whether you can also cancel depends on how your club or membership organization set up the subscription.
Keep a recurring payment going: change the card or billing address on your subscription from Recurring Billing in My Pages, and resubmit a payment that failed.
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Open Recurring Billing
Sign in and select Recurring Billing from the menu in My Pages. It appears only while you have an active subscription. On a phone or tablet, the menu is behind the button at the top left.
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Open the subscription
Select the subscription. One with a failed payment shows a failed payment status.
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Check the billing address
If it isn’t the address linked to your card, select Change Billing Address and update it.
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Update the card
Select Change Credit Card, enter the card details and select Update Credit Card.
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Resubmit a failed payment
Open the subscription again and select Resubmit Payment, then Yes Resubmit Payment. When the payment goes through, select Close. The subscription now shows Active.
Cancel your subscription
Whether you can cancel online depends on how your club or membership organization set up the subscription. If you can, open the subscription, select Cancel Subscription and confirm. The subscription shows Cancelled in your list. If there’s no cancel button, ask your club or membership organization to cancel it.
If the payment fails again
Check that the card details and billing address match what your bank has, or try another card. If it still fails, contact your club or membership organization; they can check the subscription with Uplifter Support.
For your receipts, see View your orders and receipts, or resend a confirmation email.