Change a registration’s status from its details page, for example to cancel it and remove it from your reports.
Must know
- Cancelled takes the registration out of registration reports and event statistics.
- Refunded also cancels it but doesn’t send any money back. Refunds are issued separately.
Change a registration’s status from its details page, for example to cancel it.
-
Find the registration
Search for the participant by name or email in the search bar at the top. Use Search by to narrow the results to registrations.
-
Open the details
Select the participant’s registration to open its details.
-
Change the status
In the Registration Status box on the right, choose the new status, such as Cancelled, and select Change.
-
Check the result
Download the registration report from the event or club dashboard to confirm the registration no longer counts.
To send money back to the participant, issue a refund as well; see Issue a refund.