Submit a support request from Enterprise Admin – Uplifter Inc.

Send a ticket to Uplifter Support from the Issues & Support form under Resources in the Enterprise Portal.

Must know

Five fields are required: Issue Title, Category / System Area, Which Web Browser?, Issue Description and Steps to Reproduce.
Your name and email address are filled in from your login, and Uplifter Support replies to that address.
Severity starts at Level 3 (Medium) unless you change it.

The Issues & Support form sends a ticket straight to Uplifter Support without leaving the Enterprise Portal. It's under Resources in the left menu.

Open Issues & Support
There's no Support entry in the left menu. Select Resources instead, and the Issues & Support page opens.
Summarize the issue
Give it an Issue Title a colleague would recognize, then choose the closest Category / System Area:
- Admin Tools / Dashboard, CMS, Check-in feature, Financials / Orders
- Registration & Membership process, Race Results and Rankings, or Other
Under Which Web Browser?, choose the browser you were using.
Set the severity
Choose a level from Level 4 (Low) to Level 1 (Critical). The User Impacted panel beside it describes what each level means, so pick the one that matches what your members and admins are living with.
Describe it and show the steps
In Issue Description, say what you were trying to do and what happened instead, and name the event, member or invoice involved. In Steps to Reproduce, list the clicks that lead to the problem. Add an image of any error message with Upload Screenshot.
Submit
Select SUBMIT ISSUE. Replies go to the email address on the form, and replying to that email adds to the same ticket. To follow its progress, sign in to the knowledge base with that address, then select your name and Requests.

There are three other ways to reach Uplifter Support: live chat from Help at the bottom right of the Enterprise Portal, Submit a request on the knowledge base (the Knowledge Base button in the top bar opens it), or an email to support@uplifterinc.com. The knowledge base and email still work if the portal won't load.