Open a ticket with Uplifter Support from the Issues & Support form: select Resources in the left navigation menu of your Enterprise Admin Dashboard.
Applies to Enterprise
- The Issues & Support form opens from Resources in the left navigation menu of your Enterprise Admin Dashboard. There's no menu item called Support.
- Five fields are required: Issue Title, Category / System Area, Which Web Browser?, Issue Description and Steps to Reproduce.
- Your name and email address are filled in from your login, and Uplifter Support replies to that address.
- Severity starts at Level 3 (Medium) unless you change it.
The Issues & Support form sends a ticket straight to Uplifter Support without leaving your Enterprise Admin Dashboard. Each ticket also appears on your knowledge base Requests page, the same as one sent from the knowledge base request form.
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Open Resources
In the left navigation menu of your Enterprise Admin Dashboard, select Resources. The Issues & Support form opens.
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Summarize the issue
Give it an Issue Title a colleague would recognize, then choose the closest Category / System Area:
- Admin Tools / Dashboard, CMS, Check-in feature, Financials / Orders
- Registration & Membership process, Race Results and Rankings, or Other
Under Which Web Browser?, choose the browser you were using.
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Set the severity
Choose a level from Level 4 (Low) to Level 1 (Critical). The User Impacted panel beside it describes what each level means, so pick the one that matches what your members and admins are living with.
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Describe it and show the steps
In Issue Description, say what you were trying to do and what happened instead, and name the event, member or invoice involved. In Steps to Reproduce, list the clicks that lead to the problem. Add an image of any error message with Upload Screenshot.
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Submit
Select SUBMIT ISSUE. Replies go to the email address on the form, and replying to that email adds to the same ticket. To follow its progress, sign in to the knowledge base with that address, then select your name and Requests.
Other ways to reach Uplifter Support
- Knowledge base — submit a request. The Knowledge Base button in the top bar of the Admin Dashboard opens it, and it works even if the Admin Dashboard won't load.
- Live chat — select Help at the bottom right of the Enterprise Admin Dashboard.