Change a person's address from their user account as an admin. The new address applies from now on, and past orders keep the address they were placed with.
Applies to Enterprise
- An address change applies from now on. Past memberships, registrations and orders keep the address they were bought with, so your records stay accurate.
- The change updates the person’s user account, the login they sign in with, so they see the new address too.
- You can delete an old address from the account to reduce clutter. Past transactions still keep their copy of it.
As an admin, update a member’s or participant’s address when they move or ask you to correct it. Find the person under Users, change the address and save. Their next purchase uses the new address.
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Find the person
Select Users in the left menu and search for the person under User Accounts or Profiles, or use Quick Search at the top of the page. Open their account.
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Edit the address
In the Addresses list, open the … menu beside the address you want to change, edit it and save. To add a second address instead, select Create new address.
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Remove an old address (optional)
If the account still lists an address the person no longer uses, delete it from its … menu so it isn’t picked by mistake at checkout.
Members can also change their own address from User Account Settings in My Pages; see Update your password, email or address. If a past order must show the new address, for example for a shipped item, contact Uplifter Support with the order number.