Resend a registration or membership confirmation email to one person, or resend a registration confirmation to every registrant from the dashboard's configuration.
- Club admins, event organizers and association admins can resend one person’s registration confirmation from that registration.
- On an Event Dashboard or a Club Dashboard you can also resend the confirmation to every registrant at once. Everyone gets it again, so use it only after a real change, such as a corrected date or location.
- Membership confirmations are resent one person at a time. A membership organization’s configuration only sends test emails to you.
- Members can resend their own confirmation from the membership or registration in My Pages, with Resend confirmation.
As an admin, resend a confirmation email when someone can’t find theirs or when its content has changed. Resend a registration confirmation to one person or to everyone, and a membership confirmation to one person.
-
Open the registration
Select Events → Individual Registrations in the left menu, or open the Registrations tab on the Event Dashboard or Club Dashboard, or use Quick Search at the top of the page. Find the person and open their registration.
-
Resend the email
In the registration details, select Resend Confirmation E-Mail. The email goes to the address on the registration.
Resend to every registrant
Check the content first with the test button, which sends the email to you only.
- Event Dashboard: open Configuration → Email Notifications. Under Registration Confirmation Email, select Send Test Email to check it, then Resend to All Registrants.
- Club Dashboard: open Configuration → Content. Beside Registration Confirmation Email Body, select Send Test Confirmation Email to check it, then Resend all Confirmation Emails.
Resend a membership confirmation
A membership can send two emails: the purchase confirmation, when the purchase is complete, and the issued status email, when the membership becomes Issued, if your organization uses it.
To resend one, select Memberships in the left menu, open your membership organization, find the person and open their membership. On Membership Details, select Resend Purchase Confirmation Email, or Resend Issued Membership Email if your organization has that email turned on. There’s no bulk resend for memberships.
After a mid-season upgrade or a change of category, resend the confirmation so the member gets the updated digital card, if your association uses digital cards.