Finish your background check on Sterling’s site with the link and access code from Sterling’s email.
- The consent link works for 14 calendar days.
- Sterling sends a reminder after 3 days if your consent forms or ID verification aren’t finished.
- If ID verification fails and you don’t finish the alternative, your file moves to Waiting for missing information, and Sterling reminds you 5 days later.
Once your background check is paid, Sterling emails you a link and an access code. You complete your consent on Sterling’s site, and your membership updates when the check is done.
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Open the invitation
Select the link in Sterling’s email, enter your Access Code and select Start. No email? Check your junk folder, or open My Profile, scroll to Background Checks and select Complete consent form.
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Create your login
Create and confirm a password, and enter your month and year of birth, which Sterling uses for password resets. Select Start, then sign in with them and select Start again.
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Enter your details
Select Start on the welcome page and confirm your location. Read the privacy notice, then enter the personal information your screening needs.
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Sign and submit
On the Sign and Complete page, read the consent text, give your consent and signature, and select Submit. The last page lets you download a copy of your consent forms.
A thank-you email follows, with how to send updates or corrections. To get your Canada Post QR code after closing the process, sign in again through the link in your first invitation. If you’ve lost that email, contact Sterling candidate support at 1 866 455-5785 or eConsentsupport@sterlingcheck.com.