Index
Overview
Below is a compilation of all article FAQs. Each of the FAQs listed below can also be viewed in their respective articles.
Auto-Withdrawal
Review the full Auto-Withdrawal article here
Does My Invoice Recalculate During The Auto-Withdrawal Process?
No. The only calculations done are those to determine the refund balance owed for withdrawing (if any).
Does Withdrawing My Participant Withdraw Them From Their Subscriptions?
Not presently. Those that withdraw from their program using an Auto-Withdraw option will still retain any subscriptions or costs seen from originally registering. As such, further actions may be required on the invoice.
Are All Discounts Considered During The Auto-Withdrawal Process?
No. Only discounts that directly affected the program line on the invoice can be considered by the formula.
Bambora
Review the full Bambora article here
How do I resolve a "Duplicate match on payment information" error?
- Log into your Bambora account
- Navigate to Configuration > Payment Profile Configuration
- Uncheck (deselect) "Do not allow profiles to be created with card data duplicated from an existing profile"
- Select Update
The "duplicate match" error indicates a small error in your Bambora account configuration. Correcting this issue will require you to log into your Bambora account and navigate to Configuration > Payment Profile Configuration. Here, under "Credit Card Settings", deselect (uncheck the box) "Do not allow profiles to be created with card data duplicated from an existing profile". Select Update at the bottom of the page to save your changes.
How do I resolve a "SERV NOT ALLOWED" error?
This error is typically presented when a card is rejected by Bambora. This rejection could be for a few reasons, such as:
- Your Bambora account is in test mode and a real card was used
- Your Bambora account is in live mode and a test card was used
- A credit/debit card was used *
* note that both credit and debit cards can be used through Bambora. However, they both have their individual processes and your club will need to register for an Interac account before you can process debit.
Can I Refund A Credit Card To A Different Credit Card?
No. Bambora's standards and anti-fraud protocols will not allow a credit card to be refunded to a secondary card. In instances like this you will need to refund in an alternative manner (cash, cheque, etc.).
Bambora Interac Online®
Review the full Bambora Interac Online® article here
Can I Refund A Debit Card?
Yes. However, only up to 90 days after the payment was received.
Is Interac Online Automatically Enabled On Gold?
No. While Gold is the first tier to offer Interac Online as a payment option, this method still requires your organization to connect with Bambora and create/augment your account with them to allow for Interac Online.
Communication Tools
Review the full Communication Tools article here
Can I Opt Members into My Emailing Lists?
No. Due to the Canadian Anti-Spam Laws, site admins cannot force users to opt into messaging lists. However, members can always do so themselves, as noted here.
How Do I Create A Custom Sending List?
The best option is through Permission Groups. If you need to send out emails to a unique list of recipients that you cannot otherwise filter for, you can add them to a Permission Group, then use that group as your filter option.
Will A Member's Secondary Address Receive Emails?
Yes. Having set a secondary email for a member means they will receive outbound emails to this address as well. This does not include invoice receipts.
Connecting Your Sites
Review the full Connecting Your Sites article here
Can I Use An 'A Record' Instead?
No. A records rely on an IP address to connect and we cannot guarantee your site's IP address.
What Are Most Clubs Doing?
Depends. If they have their own site (and they like it) they will usually opt for the Subdomain option. If they have their own site (but they don't like it), or plan to buy their own domain, they will opt for the CNAME option.
Designer/Developer
Review the full Designer/Developer article here
Does Uplifter Have An API?
No, not presently. This may become available in the future though.
Can I Add My Own CSS?
Yes, both inline and/or custom style sheets.
Facilities & Locations
Review the full Facilities & Locations article here
Can I Change My Location Colours?
Yes. You can change your location colours by selecting to Edit your listed locations. You can also do this on the Dashboard or Seasons page by selecting the location listing under the Locations section.
Can I Have Different Colours Based On Categories?
Yes. You can do this but it requires you to create a location instance for each category you wish to colour code. Don't forget to update your programs so their locations are set to the correct category-specific location.
Gift Certificates
Review the full Gift Certificates article here
Can I Apply an Expiry Date to Gift Certificates?
No. Gift certificates are most often made to parallel cash and, as such, should not have an expiry. If a situation does call for an expiration date it is best to set a reminder and Delete 
the gift certificate manually via the Gift Certificates page. Never Delete a gift certificate that was generated by a refund.
Where Can Members See Their Gift Certificates?
Gift certificates are noted in two key locations: via My Account > Account; and during the checkout process when viewing their cart.
Can I Enforce the Use of Gift Certificates?
Yes. Update your Default Use Credit setting available under Settings > Uplifter Settings > [Site Options] > Invoice Settings. More information is available in the Set The Default Use Of Gift Certificates section.
Gymnastics Canada
Review the full Gymnastics Canada article here
Can I Set Up My Camps In Uplifter?
Yes. Our Special Builds article has a Camp Setup section that includes our suggestions and advice for building a flexible camp within Uplifter.
Does Uplifter Automatically Submit My Memberships?
No. Presently a manual step is required for your memberships to be submitted to your federation. This is to offer you the most control possible over when your memberships are submitted.
Do I Pay Uplifter Or My Federation For My Memberships?
Your federation. The memberships you upload to your federation will generate an invoice within their system. This invoice can be set to be automatically paid by a saved payment method, or paid thereafter by logging into your federation account and processing a payment.
When Will I Be Invoiced?
It varies. Your federation will have the ability to set how often submissions are processed to create an invoice. Once this timeline has been met any submissions you have uploaded will be processed and an invoice will be emailed to your club's account email.
Invoice Actions
Review the full Invoice Actions article here
Can I Refund A Credit Card To A Different Credit Card?
No. Bambora's standards and anti-fraud protocols will not allow a credit card to be refunded to a secondary card. In instances like this you will need to refund in an alternative manner (cash, cheque, etc.).
Can I Refund A Debit Card?
Yes. However, only up to 90 days after the payment was received.
Programs
Review the full Programs article here
My Event Count Is Incorrect - How Can I Correct This?
Select to Edit 
your program, double check your settings in the Program Class Time section, including the First/Last Event Date and event listings, then select Update.
My Event Times Are Wrong - How Can I Correct This?
Select to Edit your program, double check your settings in the Program Class Time section, including the Start/End Time settings of each event, then select Update.
Can I Remove/Update/Add The Reserved Status?
No. Reserved status is applied when a user adds a program to cart, but has not yet checked out. It holds their spot in the class and expires with the cart if it is abandoned.
Public Website Management
Review the full Public Website Management article here
Can I Remove/Edit The Uplifter Banner?
Yes. You can remove/edit all branding elements on your site. For the main banner please navigate to Settings > Themes > select your theme > Header > Images.
Can I Add My Club's Facebook/Twitter/Instagram Feed?
Yes. You can add third party embeddables as noted in the below section, Integrating 3rd Party Plugins
Can I Hide A Page That Is Not Ready?
Yes. Navigate to the page and select Edit Page Details. In the Show In section uncheck (deselect) the check mark next to "Sitemap". Click Save Page to keep the change. Re-add the check mark to reveal the page once more.
Seasons
Review the full Seasons article here
I Have A Fall And A Winter Season, Should I Split Them?
Maybe. The biggest determining factor is if you wish to offer discounts for registering for both. If you want to offer discounts to users for registering in both Fall and Winter then you will want a single season (Fall/Winter). Otherwise, you can have individual seasons or a single season, whichever you prefer.
Skate Canada
Review the full Skate Canada article here
Will Uplifter Automatically Submit My Skaters?
Not quite. There is a fast, but purposeful manual step involved. This ensures that you choose who and when you submit to Skate Canada. See Submitting.
Will I Have to Update My New Skaters?
No. After Submitting a new skater to Skate Canada they will receive a new SC number and their profiles will update automatically. Please allow some time (~24 hours) for Skate Canada to assign these new numbers before they will populate in reports.
Can I Submit My Coaches, Board Members, etc. Through Uplifter?
Not yet. Skate Canada has opened limited access to their database. As such, we are not presently able to perform the type of queries and submissions required for coaches, etc. For now, please submit these club members through Members Only.
Will My Club Pay Uplifter or Skate Canada for Memberships?
Skate Canada. Once you have performed your membership submissions you will be invoiced by Skate Canada as you have been in the past.
Tax Receipts
Review the full Tax Receipts article here
Will Tax Receipts Generate For Outstanding/Unpaid Balances?
No. Tax receipts will only generate on paid balances within the generated year.