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Uplifter FAQs

 

Overview

Below is a compilation of all article FAQs. Each of the FAQs listed below can also be viewed in their respective articles.

 

Bambora

Review the full Bambora article here

How do I resolve a "Duplicate match on payment information" error?

  1. Log into your Bambora account
  2. Navigate to Configuration > Payment Profile Configuration
  3. Uncheck (deselect) "Do not allow profiles to be created with card data duplicated from an existing profile"
  4. Select Update

The "duplicate match" error indicates a small error in your Bambora account configuration. Correcting this issue will require you to log into your Bambora account and navigate to Configuration > Payment Profile Configuration. Here, under "Credit Card Settings", deselect (uncheck the box) "Do not allow profiles to be created with card data duplicated from an existing profile". Select Update at the bottom of the page to save your changes.

How do I resolve a "SERV NOT ALLOWED" error?

This error is typically presented when a card is rejected by Bambora. This rejection could be for a few reasons, such as:
  • Your Bambora account is in test mode and a real card was used
  • Your Bambora account is in live mode and a test card was used
  • A credit/debit card was used *

* note that both credit and debit cards can be used through Bambora. However, they both have their individual processes and your club will need to register for an Interac account before you can process debit.

 

Communication Tools

Review the full Communication Tools article here

Can I Opt Members into My Emailing Lists?

No. Due to the Canadian Anti-Spam Laws, site admins cannot force users to opt into messaging lists. However, members can always do so themselves, as noted here.

How Do I Create A Custom Sending List?

The best option is through Permission Groups. If you need to send out emails to a unique list of recipients that you cannot otherwise filter for, you can add them to a Permission Group, then use that group as your filter option.

Will A Member's Secondary Address Receive Emails?

Yes. Having set a secondary email for a member means they will receive outbound emails to this address as well. This does not include invoice receipts.

 

Connecting Your Sites

Review the full Connecting Your Sites article here

Can I Use An 'A Record' Instead?

No. A records rely on an IP address to connect and we cannot guarantee your site's IP address.

What Are Most Clubs Doing?

Depends. If they have their own site (and they like it) they will usually opt for the Subdomain option. If they have their own site (but they don't like it), or plan to buy their own domain, they will opt for the CNAME option.

 

Facilities & Locations

Review the full Facilities & Locations article here

Can I Change My Location Colours?

Yes. You can change your location colours by selecting to Edit your listed locations. You can also do this on the Dashboard or Seasons page by selecting the location listing under the Locations section.

Can I Have Different Colours Based On Categories?

Yes. You can do this but it requires you to create a location instance for each category you wish to colour code. Don't forget to update your programs so their locations are set to the correct category-specific location.

 

Gift Certificates

Review the full Gift Certificates article here

Can I Apply an Expiry Date to Gift Certificates?

No. Gift certificates are most often made to parallel cash and, as such, should not have an expiry. If a situation does call for an expiration date it is best to set a reminder and Delete Delete-L.gif the gift certificate manually via the Gift Certificates page. Never Delete Delete-L.gif a gift certificate that was generated by a refund.

Where Can Members See Their Gift Certificates?

Gift certificates are noted in two key locations: via My Account > Account; and during the checkout process when viewing their cart.

Can I Enforce the Use of Gift Certificates?

Yes. Update your Default Use Credit setting available under Settings > Uplifter Settings > [Site Options] > Invoice Settings. More information is available in the Set The Default Use Of Gift Certificates section.

 

Gymnastics BC

Review the full Gymnastics BC article here

Can I Set Up My Camps In Uplifter?

Yes. Our Special Builds article has a Camp Setup section that includes our suggestions and advice for building a flexible camp within Uplifter.

 

Gymnastics Ontario

Review the full Gymnastics Ontario article here

Can I Set Up My Camps In Uplifter?

Yes. Our Special Builds article has a Camp Setup section that includes our suggestions and advice for building a flexible camp within Uplifter.

 

Programs

Review the full Programs article here

My Event Count Is Incorrect - How Can I Correct This?

Select to Edit Edit-L.gif your program, double check your settings in the Program Class Time section, including the First/Last Event Date and event listings, then select Update.

My Event Times Are Wrong - How Can I Correct This?

Select to Edit Edit-L.gif your program, double check your settings in the Program Class Time section, including the Start/End Time settings of each event, then select Update.

Can I Remove/Update/Add The Reserved Status?

No. Reserved status is applied when a user adds a program to cart, but has not yet checked out. It holds their spot in the class and expires with the cart if it is abandoned.

 

Public Website Management

Review the full Public Website Management article here

Can I Remove/Edit The Uplifter Banner?

Yes. You can remove/edit all branding elements on your site. For the main banner please navigate to Settings > Themes > select your theme > Header > Images.

Can I Add My Club's Facebook/Twitter/Instagram Feed?

Yes. You can add third party embeddables as noted in the below section, Integrating 3rd Party Plugins

Can I Hide A Page That Is Not Ready?

Yes. Navigate to the page and select Edit Page Details. In the Show In section uncheck (deselect) the check mark next to "Sitemap". Click Save Page to keep the change. Re-add the check mark to reveal the page once more.

 

Skate Canada

Review the full Skate Canada article here

Will Uplifter Automatically Submit My Skaters?

Not quite. There is a fast, but purposeful manual step involved. This ensures that you choose who and when you submit to Skate Canada. See Submitting.

Will I Have to Update My New Skaters?

No. After Submitting a new skater to Skate Canada they will receive a new SC number and their profiles will update automatically. Please allow some time (~24 hours) for Skate Canada to assign these new numbers before they will populate in reports.

Can I Submit My Coaches, Board Members, etc. Through Uplifter?

Not yet. Skate Canada has opened limited access to their database. As such, we are not presently able to perform the type of queries and submissions required for coaches, etc. For now, please submit these club members through Members Only.

Will My Club Pay Uplifter or Skate Canada for Memberships?

Skate Canada. Once you have performed your membership submissions you will be invoiced by Skate Canada as you have been in the past.

 

Tax Receipts

Review the full Tax Receipts article here

Will Tax Receipts Generate For Outstanding/Unpaid Balances?

No. Tax receipts will only generate on paid balances within the generated year.

 

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