How one membership checkout pays the NSO and the PTSO separately, what the member sees and how each refunds its own portion.
Applies to Enterprise
- An optional feature of Enterprise Membership Manager, set up by Uplifter. Ask your Uplifter contact to turn it on.
- Each portion goes straight into that organization’s own merchant account. Nothing is collected by one and paid out to the other later.
- A PTSO can refund only its own portion. The NSO refunds the national portion separately.
Direct affiliation payments let one membership registration pay both the national sport organization (NSO) and the provincial or territorial sport organization (PTSO). Once it’s set up, it runs on its own at checkout, with nothing for the member or the PTSO to do.
What the member sees
- Cart — each organization’s portion is its own line, one for the NSO and one for the PTSO, in the same checkout.
- Receipt — the emailed receipt shows the two portions as separate orders, each with its own order number, items and subtotal, and the combined total at the bottom.
- Card statement — two charges, one for each organization.
Refunding a membership
The PTSO refunds from the member’s profile in the admin portal: select Orders, open the PTSO order and select Refund in its Transactions section. That refunds the PTSO portion only.
Then email the member, with the NSO’s membership address in copy, asking the NSO to refund its portion, so the member isn’t left waiting. Refund a membership when direct affiliation payments are active has the full steps and an email template.
Sending a separate NSO email
The NSO can also send its own confirmation email at registration, separate from the receipt. It’s often used for:
- signing up for the NSO newsletter
- member benefits offered through partner integrations
- links to NSO resources and programs
Each organization that takes money needs its own merchant account, approved before registration opens. For setup questions, or to add the NSO email, contact your Uplifter implementation lead.